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"The last of the human freedoms is to choose one’s attitude in any given set of circumstances." 

-- Victor
   Frankel

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our time-tested processes and up-to-date program materials provide positive changes, quick results and measurable outcomes. The needs of each individual client are evaluated. This allows us to determine the best program(s) and tailor them to meet your specific requirements. Our programs also incorporate attitude development, goal setting and skills development into a process that results in greater utilization of the potential inherent in each individual. The end results are processes that enable us to provide our clients with powerful solutions for successful personal and business growth.

Review the program(s) below, which could provide you or your organization with the means to unleash your hidden potential and experience, firsthand, dynamic outcomes in performance. Contact us…today!

Strategic Planning

Executive Leadership

Management Development

Supervisory Development

Leadership Development

Sales Development

Customer Service

The Organizer

Rising Stars

 

Strategic Planning

The best way to predict the future is to create it! Strategic Planning is a process that determines the future of the organization and what organizational resources will be needed to ensure success. The process involves determining what business opportunities exist and what resources are available to capitalize on those opportunities.

Business leaders today have found that developing a strategy and a plan is far more effective than leaving the future to chance. Furthermore, the key factors that create higher levels of motivation and commitment continually fuel higher levels of achievement. Finally, the effective implementation of the plan is as important as planning. This is the true determining factor as to whether or not a company is successful.

The Strategic Planning processes provide a format for developing a Strategic Plan, taking that strategy through the business planning process and establishing measurable goals. It is a process that involves not only determining where a company is going, but also how it is going to get there.

Key Sections:

  • Strategic Planning

  • A Passion for Succeeding

  • Developing a Competitive Edge

  • Effective Planning Techniques

  • Execution is Everything

  • Marketing and Sales

  • Generating and Retaining Profits

  • Becoming a Customer-driven, Enduring Company

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Executive Leadership

Success in today's complex global arena is challenging and the rules are changing. For an organization to compete globally, executive leaders will have to create an organizational culture in which everyone is challenged to seek innovative and improved methods of doing business. Leading today's organization into tomorrow's competitive arena will require teamwork, collaboration and speed.

To create and lead an organization that will maintain a competitive advantage during such turbulent times, many executives will have to transform an organizational culture that was founded on yesterday's paradigms. Priorities will have to shift and thinking will have to change.

Key Sections:

  • Valueship

  • Creating a Compelling Vision

  • Leading During Times of Change

  • Alignment

  • Creating Balance

  • The Principles of Successful Planning

  • Strategies for Positive Growth

  • Leadership Responsibility

  • The Leadership Roles

  • Collaborating for Results

  • Obstacles to Successful Collaboration

  • Creating Winning Teams

  • Team Competency

  • Understanding What Motivates People

  • Developing Peak Performers

  • Developing Trust

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Management Development

Progress creates challenge, and the challenge facing management today is developing an organization that can meet tomorrow's goals while continuing to meet the daily challenges of today. To balance these organizational demands, managers need a systematic approach to their jobs. They need Management Development.

Management Development involves the what and how of training and understanding the why of a situation. The result is managers who are working because they want to and because they understand why and how they are essential to the organization's goals. These managers know that the goals can be achieved, obstacles can be overcome and problems can be solved.

This program makes Management Development not only possible, but eminently profitable. Individually, each manager reflects the behavior and attitude of a goal-directed manager. Collectively, they form a powerful force that literally assures the achievement of corporate goals.

Key Sections:

  • The Manager as a Leader

  • Goal Setting for Success

  • Your Action Plan

  • Confidence

  • Motivation

  • Transactional Analysis. for Managers

  • Decision Making

  • Management Communications and Human Relations

  • Managing Your Time Use

  • Developing Subordinates Through Goal Setting

  • Dealing with Negative Behavior

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Supervisory Development

In today's business, the supervisor is the "main link" between the company's goals and the people who must accomplish those goals. Because of the functions of supervisors and the major role they play, it is obvious that good supervisors are the key to the success of any organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training. However, most supervisors have had little or no training in supervisory skills. Almost universally, today's supervisory force is made up of men and women who have been promoted from a super worker to a supervisor.

The Supervision process is a structured, open-ended, pragmatic approach to developing supervisors. It is not a teaching program, but a developing program designed to engage supervisors in a process that results in personal and professional growth. The development of more effective supervisors has a direct correlation to an increase in the productivity and profits of a company.

Key Sections:

  • The Successful Supervisor

  • Goal Setting

  • Your Action Plan

  • You and Your Self

  • Confidence: The Critical Ingredient

  • Leading for Results

  • Managing and Controlling Your Use of Time

  • Motivation

  • Communications

  • Upward Communications

  • Performance Appraisal

  • Discipline: Word and Concept

  • Developing Subordinates

  • Decision Making and Problem Solving

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Leadership Development

A leader combines the vision and curiosity of a dreamer with the practical engineering of a builder. A leader is goal directed, looking forward with anticipation toward the attainment of goals. Goals give meaning and purpose to life and serve as a continuous source of motivation in the pursuit of all activities. The capacity for leadership exists in everyone, but most people never take the time to develop it. Leadership is determination, courage, confidence and the ability to view a situation and respond to it.

Positive Leadership assumes that goals can be accomplished, jobs performed, problems solved and obstacles overcome. Leaders create their own future because they have faith in themselves.

Key Sections:

  • You Possess the Ability to Lead

  • Preparation for Leadership

  • A Product of the Past

  • Formal Leadership

  • Goal Setting for Success

  • Building Success Attitudes and Habits

  • Developing Your Personal Goals Program

  • Turning Solutions into Action

  • Understanding and Affirming Your Self

  • Managing Your Time

  • Communications and Human Relations

  • Decision Making and Problem Solving

  • Motivation

  • Continuing Your Leadership Growth

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Sales Development

The field of sales has seen some dramatic and far-reaching changes. Today's salesperson, as well as today's buyer, is better educated, more informed and has more options than ever before. These changes have created new, exciting and challenging possibilities in every organization. Sales Development is significantly different from sales training. In training, knowledge is transferred from one person to another. Development occurs only when knowledge is internalized, creating a behavioral change that leads to the expression of positive, results oriented skills.

Today's business is sales driven and today's salesperson is a key link to success in business. One element that distinguishes profitable companies from unprofitable companies is their ability to better develop their salespeople. The result is salespeople who sell because they want to excel and succeed because they understand why and how to utilize their knowledge. The Sales Development process not only makes sales development possible, but eminently profitable.

Key Sections:

  • Success in Sales

  • The Buying/Selling Process

  • Your Personal and Professional Growth

  • Prospecting Fundamentals

  • Planning Your Success Part I

  • Prospecting: Advanced Techniques

  • Communication Skills

  • Getting Appointments

  • Planning Your Success Part II

  • The Introduction

  • Gaining Favorable Attention

  • Discovering Wants and Needs

  • Building the Case for Action

  • Presenting Benefits and Consequences

  • Getting Commitment and Follow Up

  • Overcoming Obstacles for Continued Success in Sales

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Customer Service

During this new decade of service oriented industry, a mastery of Customer Service can mean the difference between success and failure. The corporate trend of raising Customer Service is an art form, treating service as a product that needs to be learned inside out, and marketing service to customers as vigorously as if it were a direct revenue producer.

Unfortunately in many companies, the customer has become a low priority. When people are not treated according to their expectations, they take their business elsewhere. What's more, they usually relate their bad experiences to as many as ten other people. On the other hand, the rewards for exceeding customer expectations are plentiful. That's good news for businesses that strive to offer the ultimate in Customer Service.

The question then becomes not whether to improve your company's service standard, but how. Excellence in Customer Service pays off on the bottom line by dramatically influencing customer behavior through a dynamic, results oriented process.

Key Sections:

  • What Does the Customer Really Want

  • What Does Customer Service Really Mean

  • Your Role in the Company's Success

  • Understanding Human Behavior

  • The Power of Goal Setting

  • Art of Satisfying Customers

  • Being a Team Player

  • Cultivating Customer Loyalty

  • Effective Communications

  • The Art of Listening

  • Handling Complaints and Mastering Difficult Situations

  • Developing a Positive Company Image

  • Estimating Your Quality of Service

  • Becoming an Excellent Service Provider

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The Organizer

Almost everyone knows that you should prioritize your activities. Almost everyone knows that you should complete your urgent/important/critical tasks each day. Almost everyone knows that planning your day makes more sense than letting others do your planning for you. Everyone knows, but very few do. Why? That's what finally fascinated us, and the answers are why this process was developed.

Key Sections:

  • Introduction to Time Strategies

  • Goal Setting

  • Improving Your Skills

  • Establishing a Positive Direction

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Rising Stars

A life process preparing students for a future of success and excellence.

The Rising Stars process was designed to help today's youth develop their personal leadership skills. Leadership is essential in enabling youth to develop character, confidence and values that promote the goal of healthy behavior. Research shows a majority of American youth engage in health compromising behavior. More importantly, a recent report from the American Medical Association announces, "For the first time in the history of this country, young people are less healthy and less prepared to take their places in society than their parents. Moreover, this is happening at a time when our society is more complex, more challenging, and more competitive than ever before."

Rising Stars is in part based on recognizing the Search Institute's 40 developmental assets, experiences, opportunities, and internal capacities essential for health and success in our complex society. Search Institute is an independent, nonprofit, nonsectarian organization located in Minneapolis, Minnesota, whose mission is to advance the well-being of adolescents and children by generating knowledge and promoting its application.

The Rising Stars program is an innovative and unique inside out development program that focuses on three critical elements that promote personal leadership, healthy behaviors, and the skills employers identify as essential. These elements include the following: developing attitudes, developing interpersonal skills and developing goal achievement skills. The development process typically begins by developing positive attitudes among the participants about themselves and about the possibilities that exist for them. Attitudes will directly determine in many cases whether a student turns a problem into an opportunity or succumbs to it; whether they behave in healthy ways that benefit from the educational process. Goal achieving and interpersonal skills then enhance the student’s ability to assess the impact of their present behavior on their present and future success.

The Rising Stars program contains the following innovative learning methods: self-directed learning, where students take responsibility for their own personal improvement; constructivism, where facilitation recognizes how to shorten the learning curve; and collaborative/team learning activities that support educational research. To conclude, developing personal leadership is a critical component to bringing today's youth into society and the workforce as healthy, productive contributors. Rising Stars’ proven process instills these behaviors, while providing an additional return on investment through prevention and reduction of risk behavior.

Key Sections:

  • Leadership
  • S-U-C-C-E-S-S
  • Glancing Back
  • Attitude Is Everything
  • Goal Setting For Success
  • Achieving Success
  • Turning Solutions Into Actions
  • Time Management
  • Do You Know Your "Self"?
  • Human Needs And Motivation
  • Leading Others
  • Communicating With Others
  • Making Decisions And Solving Problems
  • Continuing Your Leadership Growth

For more details about Rising Stars, click here.

 

 

 

Changing Potential Into Performance

 

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